Service Networking A Complete Guide - 2020 Edition. Gerardus Blokdyk

      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service7

      Included Resources - how to access7

      Purpose of this Self-Assessment9

      How to use the Self-Assessment10

      Service Networking

      Scorecard Example12

      Service Networking

      Scorecard13

      BEGINNING OF THE

      SELF-ASSESSMENT:14

      CRITERION #1: RECOGNIZE15

      CRITERION #2: DEFINE:27

      CRITERION #3: MEASURE:42

      CRITERION #4: ANALYZE:57

      CRITERION #5: IMPROVE:73

      CRITERION #6: CONTROL:89

      CRITERION #7: SUSTAIN:101

      Service Networking and Managing Projects, Criteria for Project Managers:126

      1.0 Initiating Process Group: Service Networking127

      1.1 Project Charter: Service Networking129

      1.2 Stakeholder Register: Service Networking131

      1.3 Stakeholder Analysis Matrix: Service Networking132

      2.0 Planning Process Group: Service Networking134

      2.1 Project Management Plan: Service Networking136

      2.2 Scope Management Plan: Service Networking138

      2.3 Requirements Management Plan: Service Networking140

      2.4 Requirements Documentation: Service Networking142

      2.5 Requirements Traceability Matrix: Service Networking144

      2.6 Project Scope Statement: Service Networking146

      2.7 Assumption and Constraint Log: Service Networking148

      2.8 Work Breakdown Structure: Service Networking150

      2.9 WBS Dictionary: Service Networking152

      2.10 Schedule Management Plan: Service Networking155

      2.11 Activity List: Service Networking157

      2.12 Activity Attributes: Service Networking159

      2.13 Milestone List: Service Networking161

      2.14 Network Diagram: Service Networking163

      2.15 Activity Resource Requirements: Service Networking165

      2.16 Resource Breakdown Structure: Service Networking166

      2.17 Activity Duration Estimates: Service Networking168

      2.18 Duration Estimating Worksheet: Service Networking170

      2.19 Project Schedule: Service Networking172

      2.20 Cost Management Plan: Service Networking174

      2.21 Activity Cost Estimates: Service Networking176

      2.22 Cost Estimating Worksheet: Service Networking178

      2.23 Cost Baseline: Service Networking180

      2.24 Quality Management Plan: Service Networking182

      2.25 Quality Metrics: Service Networking184

      2.26 Process Improvement Plan: Service Networking186

      2.27 Responsibility Assignment Matrix: Service Networking188

      2.28 Roles and Responsibilities: Service Networking190

      2.29 Human Resource Management Plan: Service Networking192

      2.30 Communications Management Plan: Service Networking194

      2.31 Risk Management Plan: Service Networking196

      2.32 Risk Register: Service Networking198

      2.33 Probability and Impact Assessment: Service Networking200

      2.34 Probability and Impact Matrix: Service Networking202

      2.35 Risk Data Sheet: Service Networking204

      2.36 Procurement Management Plan: Service Networking206

      2.37 Source Selection Criteria: Service Networking208

      2.38 Stakeholder Management Plan: Service Networking210

      2.39 Change Management Plan: Service Networking212

      3.0 Executing Process Group: Service Networking214

      3.1 Team Member Status Report: Service Networking216

      3.2 Change Request: Service Networking218

      3.3 Change Log: Service Networking220

      3.4 Decision Log: Service Networking222

      3.5 Quality Audit: Service Networking224

      3.6 Team Directory: Service Networking227

      3.7 Team Operating Agreement: Service Networking229

      3.8 Team Performance Assessment: Service Networking231

      3.9 Team Member Performance Assessment: Service Networking234

      3.10 Issue Log: Service Networking236

      4.0 Monitoring and Controlling Process Group: Service Networking238

      4.1 Project Performance Report: Service Networking240

      4.2 Variance Analysis: Service Networking242

      4.3 Earned Value Status: Service Networking244

      4.4 Risk Audit: Service Networking246

      4.5 Contractor Status Report: Service Networking248

      4.6 Formal Acceptance: Service Networking250

      5.0 Closing Process Group: Service Networking252

      5.1 Procurement Audit: Service Networking254

      5.2 Contract Close-Out: Service Networking256

      5.3 Project or Phase Close-Out: Service Networking258

      5.4 Lessons Learned: Service Networking260

      Index262

      CRITERION #1: RECOGNIZE