Service Networking A Complete Guide - 2020 Edition. Gerardus Blokdyk
requirements?
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9. How and when will the baselines be defined?
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10. What is the scope of the Service networking work?
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11. What scope to assess?
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12. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
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13. What is the scope?
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14. How do you build the right business case?
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15. If substitutes have been appointed, have they been briefed on the Service networking goals and received regular communications as to the progress to date?
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16. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?
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17. Have all of the relationships been defined properly?
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18. What constraints exist that might impact the team?
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19. Are the Service networking requirements testable?
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20. Are accountability and ownership for Service networking clearly defined?
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21. Have all basic functions of Service networking been defined?
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22. Is Service networking linked to key stakeholder goals and objectives?
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23. What critical content must be communicated – who, what, when, where, and how?
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24. What would be the goal or target for a Service networking’s improvement team?
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25. What is the context?
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26. What is out of scope?
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27. How often are the team meetings?
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28. How do you keep key subject matter experts in the loop?
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29. Have the customer needs been translated into specific, measurable requirements? How?
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30. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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31. When is/was the Service networking start date?
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32. Is there a critical path to deliver Service networking results?
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33. What was the context?
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34. What sources do you use to gather information for a Service networking study?
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35. What is in the scope and what is not in scope?
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36. How was the ‘as is’ process map developed, reviewed, verified and validated?
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37. Has the Service networking work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
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38. How are consistent Service networking definitions important?
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39. What is out-of-scope initially?
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40. Who are the Service networking improvement team members, including Management Leads and Coaches?
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41. Has a team charter been developed and communicated?
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42. What are the compelling stakeholder reasons for embarking on Service networking?
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43. How do you hand over Service networking context?
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44. Are the Service networking requirements complete?
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45. Has everyone on the team, including the team leaders, been properly trained?
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46. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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47. What intelligence can you gather?
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48. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
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49. Where can you gather more information?
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50. Is special Service networking user knowledge required?
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51. Has a project plan, Gantt chart, or similar been developed/completed?
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52. Are audit criteria, scope, frequency and methods defined?
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53. Who defines (or who defined) the rules and roles?
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54. Are all requirements met?
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55. What is the scope of the Service networking effort?
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56. Is it clearly defined in and to your organization what you do?
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57. Is the scope of Service networking defined?
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58. What baselines are required to be defined and managed?
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59. How can the value of Service networking be defined?
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60. Is Service networking required?
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61. Is the Service networking scope manageable?
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62. What customer feedback methods were used to solicit their input?
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63. Is there any additional Service networking definition of success?
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64. When is the estimated completion date?
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65. How is the